RE/MAX Select Realty

Office: 604-678-3333 |

Ask a Manager

Q. Can an unlicensed agent do a tour with my Buyers?
A. Definitely not.  The Real Estate Council Practice Manual is online and is a good place this type of information;  here is an excerpt dealing with unlicensed assistants 

On a regular basis, the Council receives inquiries from licensees as to whether or not they can employ assistants. The answer, of course, is ‘‘Yes’’, but there are restrictions on the activities the assistant may perform depending upon whether or not the assistant is licensed under RESA. As a licensed assistant is considered exactly the same as other licensed individuals, all remuneration for licensed activity must be paid to a licensed assistant by the brokerage and not by the assisted licensee. If a licensee is providing unlicensed assistance to another licensee, e.g., typing, bookkeeping, etc., the licensee performing the unlicensed activity may be paid directly by the assisted licensee for these unlicensed activities. If an unlicensed assistant is employed, this individual may be paid directly by the assisted licensee, however, extreme caution should be exercised to ensure that everyone involved complies with RESA; in particular, an unlicensed person’s activities must be confined to those which do not require licensing.

With regard to Trading Services, an unlicensed assistant may:

  • answer the telephone, take messages, and forward calls to a licensee;
  • schedule appointments for the licensee (this does not include making telephone calls, telemarketing, or performing other activities to solicit business on behalf of the licensee);
  • secure public information from a courthouse, municipality, regional district, or other source of public information;
  • place or remove signs on property;
  • submit listings and changes, as approved by a licensee, to a multiple listing service;
  • have keys made for a brokerage’s listing;
  • unlock a property in order that it may be shown by a licensee;
  • draft advertising copy, promotional materials, and correspondence for approval by a licensee (correspondence must be signed by the licensee);
  • place advertising;
  • prepare and distribute flyers and promotional information under the direction of and with approval by a licensee;
  • act as a courier to deliver documents, pick up keys, etc.;
  • be in attendance at a property during a licensee tour which is not open to the public so long as the unlicensed assistant does not answer any questions or offer any information beyond what has been provided, in writing, by the seller’s brokerage;
  • gather feedback from licensees on showings;
  • complete contract forms with business and factual information at the direction of and with approval by a licensee;
  • witness signatures;
  • assemble documents for a closing;
  • follow up on a trade in real estate after a contract has been signed by
    • arranging and/or allowing access to property for a property inspector or appraiser, or
    • providing other similar facilitation services that would not other wise require licensing;
  • perform bookkeeping or office functions, including
    • record and deposit trust funds, including transaction deposits, security deposits and rents,
    • compute remuneration cheques and perform bookkeeping activities,
    • monitor licences and personnel files, and
    • office filing; or
  • perform other administrative, clerical, and personal activities for which a licence under RESA is not required.

With regard to Trading Services, an unlicensed assistant may not:

  • host open houses, kiosks, or home show booths;
  • solicit buyers, sellers, landlords, or tenants;
  • show property;
  • respond to questions from anyone outside the related brokerage about information concerning listings or other contracts, titles, financial documents, closing documents, or other information relating to a transaction;
  • explain or interpret a Contract of Purchase and Sale or any form of service agreement (e.g., listing contract) with or to anyone outside the related brokerage;
  • negotiate or agree to any commission, commission split, or referral fee on behalf of a licensee;
  • present or negotiate an offer or any form of service agreement; or
  • perform any other activity for which a licence under RESA is required.

These activities fall within the definition of trading services and require a licence before they may be performed on behalf of others in expectation of remuneration. A licensee who pays an unlicensed assistant to perform these activities breaches section 6-1 of the Council Rules, which prohibits a licensee from paying an unlicensed person who performs real estate services for which a licence is required.

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Tenants properties:  As a Seller, it’s in our mutual best interest to ensure that any existing tenancy agreement are documented in writing.   From a Buyer’s perspective, it critical that the tenancy details are documented, if you are asking for vacant possession review the options with your REALTOR®  and ensure that it is well documented in your offer.  Both Buyer and Seller need to package the offer such that it addresses the rights of the tenant, your REALTOR®  can help with that.

Richard Laurendeau

Managing Broker

RE/MAX Westcoast

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Our group (in addition to individual offices) is now on twitter. Feel free to follow us for information on training, social events, meetings and more.

RE/MAX Select and Westcoast Continuing Education
Oct 12- Noon-1:30 - Main Street - Your Online Profile (MUST pre register with Allison or Cory) We'll look at the version of you that the public sees when searching for you on the web.  Is your contact info correct and complete?  Are you featured  everywhere you wish to be?  Where possible, is your digital marketing branded?  Are you notified when you appear on the web?  
Oct 17th - 10am - Main Street (if you can't be at Main Street for this we can give you info to log in remotely to this webinar) Introduction to FUSION Webinar

Oct 18 - noon - West Blvd Office.- iPad 101 - This is for folks who have just bought a tablet or have had one for a while but do not use it.  This is a basic beginners look at using an iPad or other Tablet in your real estate business.  You MUST pre register with Cory or Allison and you MUST bring your tablet to class.  You will get more out of the class if you already have an account set up and know how to purchase and download apps on your tablet.

Oct 25- 930 Main Street - iPad Round Table - So you have an iPad or other tablet, have downloaded some apps but would love to hear how your colleagues are using their iPads 
Getting Leads from Facebook -  watch this Inman Webinar at your leisure, it is pre-recorded
Market Leader, a website geared towards agents, sends me items of value from time to time; today I stumbled upon an archive of some of their material.  Great stuff!  While not nearly as complete as the offerings on RE/MAX University, there are lots of handy items and content here
Hope you all had a great Thanksgiving!  Now I need to find an app to help me lose the extra pounds I put on from all the eating.  Seriously, there is an app for that
Do you use hootsuite? I initially stayed away from the program for a few reasons (for example I think having your twitter posts and facebook posts the same every time is a mistake) but someone recently convinced me to give it a shot.  I use or am part of 8 social media accounts, all of which I can run through a single log in at hootsuite.  Your posts don't have to syndicate, but you have the option of doing so.
I always remember Verl Workman saying at the 2010 Western Canada RE/MAX Convention that he spends no more than 15-20 minutes a day on social media and I hold myself to that same limit.  Frankly, without hootsuite, I'm not sure I could do so.

 Consumers don't believe you.    They believe other consumers.

When you consider the outrageous claims advertisers have made over the years, it’s hardly surprising most people don’t believe adverts!

A staggering 70% of consumers will form their opinion aboutYOU based on an online review or recommendations!

While traditional ads like bus backs and newspapers are great for raising awareness of your brand, people need to hear how good you are from someone other than you!

If you’re using social media, it’s easy for your current clients and friends to spread the word about how good you are. Their opinions mean far more to the public than what you say in any ads. It’s an easy way to constantly stay in touch with hundreds potential clients, and to put your potential clients in touch with your satisfied clients.

To find out more about how Duberri and Social Media can get you ahead in the Real Estate profession, please click, call or connect:

To find out more about how 
Duberri and Social Media can 
get you ahead in the Real 
Estate profession, please click, 
call or connect: 
604 757 9910 
Click here to download our FREE guide "8 Social Media Tips For Realtors"  
Cory Raven, RI

Managing Broker, RE/MAX Select Realty
Vice President, REBGV Van East Division
Member, Real Estate Institute of BC
4806 Main Street
Vancouver, BC
V5V 3R8

604.678.3333 (office)
604.678.3355 (direct) 
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